SakhaRefund and Cancellation Policy
This policy covers Sakha Plus subscriptions bought on getsakha.com. Subscriptions bought in the App Store or Google Play are covered by Apple’s or Google’s refund policy; we cannot issue refunds for those.
Free trial
The 30-day free trial is once per person. To start it on the website we take a ₹1 (or US$1) authorisation to set up automatic payment, and refund it automatically. If you cancel before the trial ends, you are not charged.
Cancelling
- Cancel any time at getsakha.com/account, or email us.
- After you cancel, you keep Sakha Plus until the end of the period you have already paid for, and you will not be charged again.
- Deleting your Sakha account also cancels a website subscription straight away.
Refunds
Payments are for a full monthly or yearly period, and we do not refund part of a period that has started. We will refund the full amount of a charge if:
- you were charged twice for the same period, or by mistake;
- you were charged after you cancelled;
- Sakha was unavailable to you for a long time because of a problem on our side; or
- a refund is required by law.
To ask for a refund, email support@tinysprout.in within 30 days of the charge, from the email address on your Sakha account, with the date and amount. We reply within 3 working days. Approved refunds go back to the original payment method, within 5–10 working days, depending on your bank.
Failed renewals
If a renewal payment fails, we retry it for a few days and you keep Plus meanwhile. If it still fails, Sakha Plus ends until you update your payment, and you are not charged for the time it was off.
Delivery
Sakha is a digital service; nothing is shipped. Sakha Plus starts as soon as your trial or payment is confirmed.
Contact
Tiny Sprouts Creations, Bengaluru, India. support@tinysprout.in